Services

Program Administration

A full service Incentive & Recognition Company, PFI can handle as much or as little Incentive Program Administration as necessary. From program implementation, to order verification and processing, to award shipment, PFI has the professional and experienced staff to provide quality administration and support for any type of Incentive Program.

Technology

Some of the many ways PFI has revolutionized the Incentive & Recognition Industry include a state-of-the-art online point tracking system, interactive voice response system, real-time order processing and tracking information and online program reporting with the ability to customize reports to meet specific program requirements.

Merchandising

Merchandise awards continue to serve as one of the most effective vehicles to motivate individuals and groups. One of the most powerful assets of merchandise is the ability to provide participants with tangible reminders of success. Researching, sourcing and selecting merchandise is a daily challenge at which PFI excels. To assemble the most effective and motivating award selections, our professional buyers focus their efforts on:

• Merchandise trends
• Product availability
• Product lifespan
• Manufacturer delivery performance
• Redemption popularity
• Participant demographics

Customer Service

PFI understands that customer service is the core of our business, and customer service excellence is an objective for which PFI strives every day of the year. PFI currently employs 8 full time customer service/order processing personnel. These professionally trained individuals focus on:

• Order entry
• Order processing
• Customer inquiries
• Order substitutes and replacement
• Point balance information
• Order status information

Sales Support

PFI Sales and Marketing support staff has years of experience developing incentive programs for companies throughout the United States and Canada. A sales support professional will always be available to assist in the structure and development of an incentive program, as well as answer any questions and provide guidance for the continual and seamless program operation.

Creative Services

PFI offers a full range of creative marketing services such as:

• Web design
• Print layout and design
• Copywriting
• Online games
• Online consumer sweepstakes

Proposals

Having years of experience writing and responding to Incentive Program proposals, PFI offers complete proposal development, drafting and presentation services.

International Fulfillment

In addition to the United States and Canada, PFI offers international merchandise fulfillment to Mexico, Latin America, Asia and the European Union.